
FAQS
How to Register:
To register, click here. To shop online do I have to register? :
Yes. You must create an account with CuteSexyThings.Com in order to make online purchases and to enjoy other benefits. You will find that registering is easy and FREE! Why should I become a registered user?
Registration gives you 24-hour shopping privileges and advance notices of CST promotions, plus the following additional benefits:
1. You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
2. You can browse shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability. Does it cost anything to register? :
No! Registering at CuteSexyThings.Com is absolutely FREE! What if my account information changes?
3. Best of all you will get to view your member points and use them on your purchases.
Just log-on with your username and password, and follow the instructions to update/edit your account information at any time.
I Forgot My Password:
- Please go to "MY ACCOUNT" located at top of page. Under "SUBMIT" please click on "Forgot your password?"
- Enter the email address associated with your CST account.
- An email will be sent to you within 30 minutes to reset the password and give you access to your account.
I Forgot My Username:
If you have forgotten your username, please go to My Account. At Login Type, please select email. Please enter your registered email and password. Clicks submit to login. Once logged in, to your account, click on Personal Info so that you may retrieve your username.
Out of Stock Items:
Occasionally, high demand causes us to run out of certain items. If the item you ordered is out-of-stock, you will receive an out-of-stock email notice and the item will be removed from your order. Please note that you will not be charged for any out of stock items. You will only be charged for items that will be shipped.
Colors :
We have made every effort to display, as accurately as possible, the colors of our products online. However, since the actual color you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Size Chart :
Women's
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Men's
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Shoes
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Note: Not all shoes selection may carry all sizes.
Size & Color Availability:
You can see what sizes and/or colors are available for a particular item by clicking on the Size or Color button from the product detail page. When you click on the button, available sizes or colors will show in the pull-down window. If the size and/or color are not shown in the pull-down window, then the item is sold out. Some items may only be available in one size (e.g. watches or hats).
Inaccuracy Disclaimer:
From time to time, there may be information on CuteSexyThings.Com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, omissions and to change or update information at any time without prior notice (including after you have submitted your order).
How to Order Online :
From the home page, click on a category of choice. Click on an item to view from the product list. Choose a color and a size, and then click on 'Add to Shopping Bag'. Click here to shop now.
Phone Order :
Yes, please call us at 1(800) 571-6318 ( US Orders Only) & 1(671)988-6553 (Guam Only)
Mail Order :
Sorry, at this time, we are unable to process orders by mail.
Order Status :
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Log into "MY ACCOUNT" located at the top of the page and click to "PAST ORDERS".
- Click on Order # to find Order status.
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Go to Track Order.
- Make sure to have order # and email address available.
- Confirmations are sent via email within 30 minutes when 1) your order has been received or 2) your shipment has been processed, based on the valid email address provided to us.
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If you did not receive any confirmation emails, please check your email spam filter.
- Select CuteSexyThings.Comas a trusted website domain in your spam filter.
- To avoid any duplicate orders, please go to "MY ACCOUNT" to verify your order has been placed before resubmitting your order.
- Please allow 24 to 48 hours for your order status to change.
Modify or Cancel Order:
No. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
Shipping Destinations:
CuteSexyThings.Com ships to all 50 United States, the U.S. territories, P.O. Boxes and APO/FPO addresses. U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.
International Shipping Destinations:
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Argentina |
France |
Philippines |
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Australia |
Germany |
Portugal |
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Austria |
Greece |
Singapore |
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Bahamas |
Guatemala |
South Africa |
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Belgium |
Honduras |
South Korea |
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Belize |
Hong Kong |
Spain |
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Bermuda |
Hungary |
Sweden |
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British Virgin Islands |
Ireland |
Switzerland |
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Chile |
Israel |
Taiwan |
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China |
Jamaica |
Thailand |
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Colombia |
Japan |
The Netherlands |
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Costa Rica |
Luxembourg |
Turkey |
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CzechRepublic |
New Zealand |
United Arab Emirates |
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Denmark |
Nicaragua |
United Kingdom |
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Egypt |
Norway |
Uruguay |
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El Salvador |
Panama(Republic of) |
Venezuela |
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Finland |
Peru |
Canada |
SHIPPING & HANDLING RATES:
SHIPPING TO THE U.S. AND U.S. TERRITORIES
Shipping & Handling Rates :
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Order Amount |
Standard Shipping & Handling |
Express Shipping & Handling |
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$0 - 25 |
$5.95 |
$16.95 |
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$25.01 - 50 |
$6.95 |
$18.95 |
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$50.01 - 100 |
$8.95 |
$20.95 |
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$100.01 - 150 |
$10.95 |
$22.95 |
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$150.01 - 200 |
$12.95 |
$24.95 |
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$200.01+ |
$15.95 |
$26.95 |
Special Shipping Rates:
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Shipping Options :
(Note: Tracking information may not be available immediately; it may take up to 1 full business day for packages that have reached the shipper to have activity associated with the tracking number. Shipping confirmations for USPS and international shipments as well as for some special order items will not include a tracking number.)
Standard Delivery
- Standard delivery usually arrives within 5-8 business days, but may take up to 10 business days from the shipped date, excluding holidays.
- Standard delivery to Alaska, Hawaii, the U.S. territories, and P.O. Boxes usually arrives within 5-8 business days, Additional 3-5 business days from the shipped date, excluding holidays.
- Standard delivery to APO/FPO addresses usually arrives within 18 business days from the shipped date, excluding holidays.
Express Delivery
- Express shipping orders placed Monday through Friday, excluding holidays, before 2:00 PM EST or 11:00 AM PST will usually arrive within 2-3 business days from the shipped date.
- Express shipping orders placed Monday through Friday after 2:00 PM EST, 11:00 AM PST or on weekends and holidays will usually arrive within 3-5 business days from the shipped date.
- Express shipping is not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO/FPO addresses.
Alaska, Hawaii, APO/ FPO, P.O. Boxes and U.S. Territories :
- Only standard delivery is available.
- Add $4.95 to the above Standard Shipping and Handling charges.
- All packages are sent via United States Postal Services.
- U.S.territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.
Sales Tax on Shipping & Handling:
Depending on the destination of the shipment, sales tax on shipping & handling may apply. INTERNATIONAL SHIPPING
International Shipping & Handling Rates : All rates are quoted in U.S. Dollars
Please note: International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.
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Order Amount |
International Shipping & Handling |
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$0 - 25 |
$34.95 |
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$25.01 - 50 |
$39.95 |
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$50.01 - 100 |
$44.95 |
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$100.01 - 1000 |
$35 - Flat Rate |
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International Shipping Options :
- International shipping usually arrives within 10 - 14 business day, but may take up to 16 business days from the shipped date, excluding holidays.
- Standard delivery is not available for international shipments.
International Shipping Restrictions :
- Delivery is not available for P.O. boxes.
- Orders shipping to International addresses have a maximum merchandise sub-total purchase amount limit of $1,000, or a maximum purchase item limit of 20 items per order, whichever comes first.
DELIVERY TIME ESTIMATE :
To estimate when a package will be delivered, the following should be considered:
- Credit card authorization and address verification must be received prior to order processing, and may take up to 48 hours.
- Orders with Out of Stock item(s), may take an additional 2 to 5 business days to process and ship.
TRACKING YOUR ORDER :
Once your order has been processed and shipped, an email containing the tracking number will be sent to your registered email. If you do not receive the shipping confirmation email within 1 to 5 business days from your order date, go to the My Account page and click on Orders to get the tracking number for your order. INTERNATIONAL TAXES, DUTIES AND CUSTOMS FEES
International Taxes, Duties and Customs Fees :
- CST ships your package DDU, duties and taxes unpaid, and does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office.
- USPS's local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
Payment Options We Accept:
- Visa
- MasterCard
- Discover
- American Express
- PayPal
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FlexiPay
When will my credit card be charged? :
Your credit card will be charged once your order is processed to ship.
Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank's policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card. CST, reserves the right to request additional identification. If necessary, we will contact you by e-mail or telephone.
What if my credit card is denied? :
You will receive an error message immediately if there is a problem with processing your credit card. You'll have the opportunity to enter a new card number if this happens.
Thank you for shopping at CuteSexyThings.com! The Return and Exchange Policy described below applies only to online purchases made through our website.
- The Return and Exchange Policy described below applies only to online purchases made through CuteSexyThings.Com
- FINAL SALES:cosmetics, jewelry and items marked as Sale are final.
FINAL SALE items cannot be returned for exchange, credit, or refunds.
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For all other items, to be eligible for an exchange, credit or refund as described below, the merchandise must be returned unworn with tags and sanitary liner (for swimwear) intact and must be accompanied by the original return form and customs documents (if applicable). Returns are accepted within 15 days from the shipped date.
If any item, other than FINAL SALE merchandise, purchased at CuteSexyThings.Com fails to meet your expectations:
It may be returned by mail to the address below for a refund.
For Refund of Online Purchases:
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- Your package will include an order invoice, a return form and/or customs documents. Complete the Return Form by listing the return reason code and return quantity. Please indicate the items you are returning by placing a check mark in the Return box. Retain your original order invoice for your records.
- Pack and seal your return merchandise securely (in the original package if possible) and include the completed Return Form and Customs Documents (if applicable). Affix enclosed pre-printed Merchandise Return Label to the outside of your return package. Please note that the Return Label is not pre-paid if passed 3 days upon arrival your posh points will not aqcuire for that item or purchase, therefore, you will be responsible for the return shipping cost. Shipping and handling charges are not refundable.
- Mail the package to:
Cutesexythings
Attn: Returns 132 W. Marine Drive Dededo Mall Unit #113 Dededo, GU 969294. Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.
Returns for Defective Items and Wrong Items Shipped:
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Any defective item(s) or item(s) that was different from Original Invoice may be refunded or exchanged:
Please note that all defective item(s) are subject to inspection. Exchanges are not permitted for returns from the U.S. territories, APO/FPO and International addresses.
By mail. To ensure proper processing, on the return form indicate the return code for the item(s), either defective (C1) or wrong item shipped (B1). If defective, describe the defect and if you would like a replacement, please indicate exchange on the notes section. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund back to the same form as the original order payment method.
- Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, your return shipping cost will be credited back to the same form as the original order payment method. In order to receive credit for your return shipping cost, you must attach the Return Shipping Receiptalong with the Return Form. The shipping credit amount is subject to the following for returns from U.S., APO/FPO and the U.S. territory addresses: If UPS ground, FedEx ground, DHL ground or USPS Priority mail is used, full amount will be reimbursed. If overnight, 2 day, or 3-day service is used, only the amount UPS ground would have charged for the same return will be refunded to you, not the actual amount spent. For returns from International addresses, the shipping credit amount is subject to the following: If any standard shipping method is used, the full amount will be reimbursed. If any express shipping is used, only the amount USPS First-Class Mail International would have charged for the same return will be refunded to you, not the actual amount spent.
Exchanges are not permitted for returns from the U.S. territories and International addresses. The U.S. territories includes: American Samoa, Federated States of Micronesia, Marshall Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.
Your Privacy and the Security of Your Personal Information is Very Important to Us
CuteSexyThings.Com value our customers and visitors to our Websites and respect your concerns about the privacy of your personal information and data security. Our Privacy and Security Policy (the Privacy Policy) is intended to protect your privacy and provide you with a safe and secure experience in fashion, style and shopping. This Privacy Policy applies to our Websites hosted in the United States, and to our fashion marketing and sales activities, including sales through our store locations, in the United States. This Privacy Policy protects consumers providing information through our Websites. By using our Websites or providing information to us at our stores, you consent to the collection and use of your personal information. In addition to reviewing our Privacy Policy, you should also read our Terms of Use for our Websites. Your use of our Websites constitutes your agreement to its terms and conditions. Our Privacy Policy Will Change Over Time
Because we continue to develop our Websites and take advantage of technologies to improve the services we provide, our policies will change over time. We encourage you to refer to this Privacy Policy from time to time to stay abreast of our most current privacy policy practices. If you are a registered user of our Websites, we may notify you by email of material changes to our Privacy Policy using the most current email address you have provided to us. Your continued access and use of our Websites will constitute your acceptance of any changes or revisions to our Privacy Policy. Summary of Our Privacy Policy
This Privacy Policy explains and summarizes how we collect, use and protect your personal information as you interact with us online and through our customer and technical support.
This Privacy Policy explains:
- What information CST gathers from users of our Websites.
- How CST uses the personal information that you share with us and that we learn about you because of our relationship.
- How CST uses cookies and IP Addresses.
- What personal information, if any, CST may share about you with others and the conditions that protect your information if it must be shared.
- What kind of security measures CST takes to protect your information from loss or disclosure and how CST will inform you in the event of a security breach.
- The circumstances under which you can access your personal information you have shared with CST and have that information corrected, restrict CST's use of that information, and even have it removed from our records.
- Other things you should know about privacy and CST.
The Type of Information our Websites and Stores Collect About You
CST collects information that you provide to us or that we learn about you from your use of our Websites or shopping at our stores. We receive and store information you enter on our Websites, provide to us at our stores, or give to us in any other way. For example, you may provide information to us when you register with our Websites, sign-in, search, add items to your shopping cart, pay for an item, participate in a survey, contest or promotion request to receive our marketing materials, or communicate with CSTs customer service. As a result of those actions, you might supply us with such information as your name, address, phone number, email address, payment card information, and personal shopping and product preferences. In applying for a job with us, you may provide to us your name, address, phone number and email address.
We also automatically receive and store certain types of information whenever you visit our Websites. We might also receive information about you from other sources, such as in providing you special offers that we think will be of interest, and we may add that information to our account information. How CST Uses Information About You.
We use information we have collected about you to provide you with the very best shopping experience, the most current fashion clothing and accessories, and personal style news. We do not sell your personal information to third parties for any reason. We do not disclose your personal information to unaffiliated third parties, or to our affiliates, who may want to offer you their own products and services unless you have requested or authorized us to do so.
We may share your personal information with third parties or affiliates of CST where it is necessary for us to complete a transaction you authorized or perform some other activity you have asked us to do.
We may share your personal information with third parties or affiliates of CST with whom we have contracted to perform services on our behalf. All companies that act on our behalf are contractually obligated to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform.
We may disclose personal information about our customers as permitted or required by law, such as in connection with a subpoena or similar legal process, or in connection with a merger, acquisition or bankruptcy, as discussed further below. We may disclose information about you to protect against fraud and other crimes and to enforce our contracts with you.
We try to provide you with the information you need to make informed reasonable choices with respect to how our Websites uses or shares your information. CST collects and uses personal information from you in several ways:
- Website usage.CST’s authorized service providers may observe activities, preferences and transactional data (such as your IP address, browser type and operating system) relating to your use of our Websites. We may use this collected or logged information in order to provide better service, to facilitate our customers' use of the website, to track usage of the website, and to address security hazards. CST or one of CST’s authorized service providers may use this information to track aggregate traffic patterns throughout our Websites for CST’s internal analysis.
- Online Transactions.We collect information about you when you shop on our website. You may visit our site without registering, but if you wish to add merchandise to your shopping cart, create a wish list or use other special features offered on our site, you will need to provide us with certain information, including your name, address, phone number and email address, to open an account with us. We will assist you in creating a user id and a password to protect your account information. Similarly, if you wish to apply online for a job position with us, you will be required to submit relevant information about your background and experience.
Our Security Practices
Our internal data security policies restrict access to customers' personal information to authorized employees. Authorized employees may use our customers' personal information for CST business purposes only. Our employees are bound by CST policies that require them to maintain the confidentiality of our customers' personal information. Employees who violate these requirements are subject to disciplinary action, up to and including termination.
We maintain physical, electronic, and procedural safeguards that are designed to guard our customers' personal information. For example, for the security of your online visit to our Websites, we may make use of firewall barriers, encryption techniques and/or authentication procedures. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, CST cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your personal information, we will notify you as necessary and to the extent possible so you can take appropriate protective steps. Unless you indicate otherwise, we may notify you under such circumstances using the email address you provided to us when you registered with our Websites. What are Cookies and How Does our Websites Use Them?
We may use cookies to collect or log certain information. A cookie is a small piece of information that a website stores on a personal computer and which it can later retrieve. We may use cookies for some administrative purposes, for example, to store our customers' preferences for certain kinds of products or to store a password so that you do not have to input it every time you visit our website. The cookies will not contain information that will enable anyone to contact our customers via telephone, email, or any other means. If our customers are uncomfortable with the use of cookie technology, they can set their browsers to refuse cookies. Certain of our services, however, could be dependent on cookies and our customers may disable those services by refusing cookies. Links to Third Party Sites and Websites Containing our Websites Branding
Our Websites may contain links to third party sites. Please be aware, however, that CST is not responsible for and cannot control the privacy policies of these other sites or their practices. We encourage you to read the privacy policies for these other sites, as they may differ from ours. This Privacy Policy applies solely to personal information collected by CST. Contact Preferences and Accessing Your Personal Information
You have choices when it comes to how CSTuses your personal information. When you register online with our Websites or sign-up in our stores, you can choose not to receive information about merchandise, services and special promotional offers from us by direct mail and/or email. If you elect not to receive such product marketing information by direct mail or email, CSTmay continue to contact you as necessary to service your account and process your transactions. You can change your preferences by following the instructions for opting out at the end of the marketing email, or by following the instructions for Account Information on the Websites or by contacting Customer Service.
Keeping your account information accurate and up to date is very important so we can provide you with excellent service. If your account information is incomplete, inaccurate or not current, please follow the instructions for My Account on our Websites to correct or update your account information online, or you may contact Customer Service.
If you need additional assistance or wish more information about our privacy practices, please call our Customer Service and ask to speak to our Privacy Officer.
Our Websites are hosted in the United States and are intended for United States and international visitors.
This Privacy Policy applies to customer relationships established in the United States and Canada. Parts of this Privacy Policy may not apply to visitors outside the United States and Canada. Like almost every website, our Websites may be accessed by an international audience. If you are a non-U.S. visitor to our website, by visiting our website and providing us with data, you acknowledge and agree that your personal information may be processed for the purposes identified in this Privacy Policy. In addition, such data may be stored on servers located in the United States, which may have less stringent privacy practices than those your own resident jurisdiction. By providing us with your data, you consent to transfer of such data. Mergers, Acquisitions and Bankruptcy
If CST should ever file for bankruptcy or merge with another company, or if CST should decide to buy another business, or sell or reorganize part or all of CST’s business, CST may be required to disclose your personal information to prospective or actual purchasers and other parties. It is CST’s practice to obtain appropriate protections for information disclosed in these types of transactions. CST cannot, however, guarantee that CST’s Privacy Policy will remain unchanged if CST is sold or merges with another company. Our Websites are not for Use by Children
Children are not eligible to use our Websites. We ask that minors (under the age of 18) only use our Websites in conjunction with your parents or guardians. Children under 13 years of age should not send any information about themselves to CST’s If a child under 13 submits information through any part of our Websites, and CST becomes aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible. Because we do not knowingly collect any personal information about children under 13, we do not use or disclose such information to third parties. What else should I know about my privacy?
You should be careful to maintain the secrecy of your passwords and/or account information and be responsible about protecting your personal information and identity whenever you are online. Trademark Notice.
CuteSexyThings.Com



